Office of Counsel (OC) Suite 400 875 15th Street, N.W. DHS OIG is currently seeking two Information Technology Specialists (GS-13) to serve in the Digital Forensics and Analysis Unit of the Office of Investigations. Report Incidents (Recommendation 19), The Inspector General should develop and implement a consistent process for DHS OIG program offices to coordinate with DHS to receive and respond to technical and management comments about Office of Audit and Office of Special Reviews and Evaluations work. We will continue to monitor and will assess implementation, including DHS's perspective on the standardization of the process. DHS OIG agreed with this recommendation. 100 Penn Square East, Suite 502 Yes No DHS OIG leaders discussed the ways in which they utilize the dashboard for high-level and individual project management, and how their routine use of the dashboard prioritizes timely and consistent data entry. DHS Office of Inspector General MAIN NUMBER: 202-981-6000 MAILING ADDRESS: Office of Inspector General/MAIL STOP 0305 Department of Homeland Security 245 Murray Lane SW Washington, DC 20528-0305 DHS OIG Hotline Information: Report Corruption, Fraud, Waste, Abuse, Mismanagement Or Misconduct Allegation Form (Preferred) TOLLFREE: 1-800-323-8603 DHS OIG agreed with this recommendation. Share sensitive information only on official, secure websites. An official website of the United States government. (405) 522-5050, Background Investigations and Fingerprinting, Apply for Emergency Financial Assistance (TANF), Family Support Assistance for Children with Disabilities, Apply for Help with Utility Services (LIHEAP), Financial Help for Medicare and Medicines, Provide Protection for a Vulnerable Adult, Ombudsman (Advocacy for residents in Long Term Care facilities), Report Adult Abuse, Neglect and Exploitation. Vacant, Regional Inspector General for Audit Share sensitive information only on official, secure websites. coordinates with the Department of Justice and other law enforcement authorities to leverage resources and fraud-fighting efforts; provides protective services to the HHS Secretary and participates in public safety and security management activities; and. In February 2022, officials said that DHS OIG's Office of Innovation has implemented a shared tracking tool for monitoring tasks related to GAO's recommendations. We will continue to monitor DHS OIG's efforts to address this recommendation. or https:// means youve safely connected to the .gov website. GAO was asked to review DHS OIG's management and operations. The Department of Homeland Security's (DHS) Office of Inspector General has faced work quality concerns, high leadership turnover, and more. Main Navigation. Implementing this directive, including tracking the time frames in each step, will provide DHS OIG information to help ensure their processes support timely report completion. provides assistance in criminal, civil, and administrative investigations conducted by OIG's Office of Investigations and the Department of Justice; oversees non-Federal audit activity, including conducting quality control reviews of audits of State and local governments, colleges and universities, and nonprofit organizations; and Check-In Office. Students in Energy Efficiency-Related Field Resources for Weatherization Operators . In September 2022, DHS OIG officials said they expect to have a workforce plan finalized by December 2022. In October 2021, DHS OIG officials said they were evaluating the necessary frequency of refresher training for all managers and noted that they plan to align routine training with their updated performance management policy, which was completed in November 2022. Fax: (303) 335-4002, Phone: (313) 226-4005 He provides executive level leadership to headquarters and the field, including three regions, 20 LE/FAMS field offices, the Visible Intermodal Prevention and Response Program, and senior-level training staff detailed to the TSA Academy, the LE/FAMS . (916) 930-2388 COVID-19 Weekly Update 3-1-2023 03/01/2023 . We monitored reports issued from June 2021 through September 2022 and confirmed that all reports contained a compliance statement to identify the appropriate professional standards. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. A lock JCK Federal Building Fax: (415) 503-1417, Phone: (703) 413-1835 Actions Needed to Address Long-Standing Management Weaknesses. Lisa Robinson, Assistant Regional Inspector General for Audit, New York City Regional Office (New York) I was also the lead tech agent for the Albany, NY . Region covers Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington State, Wyoming, American Samoa, Guam, and Northern Mariana Islands. Need help applying for benefits online? The Office of Intergovernmental and External Affairs hosts 10 Regional Offices that directly serve state and local organizations. Therefore, OIG has not addressed this recommendation based on actions taken to date with respect to the organizational changes in April 2021. (816) 268-0519 Fax: Fax: (954) 496-8436, Phone: (609) 989-2698 In January 2022, OIG officials said they were developing documentation to institutionalize the process for future work plans. Midwestern Region You can also contact one of our investigative regional or field offices during regular business hours. In June 2021, we reported that DHS OIG had a July 2019 directive about strategic planning, however DHS OIG had not been implementing the directive to develop strategic plans or other organizational performance management processes. The Inspector General also communicated this expectation in an agency-wide email. 245 Murray Lane SW Toll Free Call Center: 1-877-696-6775, Content created by Assistant Secretary for Public Affairs (ASPA), U.S. Department of Health & Human Services, has sub items, about HHS Family of Agencies, Advisory Committees, Task Forces & Initiatives, has sub items, about Budget & Performance, FY 2023 Annual Performance Plan and Report, FY 2022 Annual Performance Plan and Report, FY 2021 Annual Performance Plan and Report, has sub items, about Strategic Plan FY 2022 - 2026, Strategic Goal 1: Protect and Strengthen Equitable Access to High Quality and Affordable Healthcare, Strategic Goal 2: Safeguard and Improve National and Global Health Conditions and Outcomes, Strategic Goal 3: Strengthen Social Well-Being, Equity, and Economic Resilience, Strategic Goal 4: Restore Trust and Accelerate Advancements in Science and Research for All, Strategic Goal 5: Advance Strategic Management to Build Trust, Transparency, and Accountability. (214) 661-9530 (646) 428-3860 See Exhibit A (Report, Office of Inspector General). DHS OIG officials said that they plan to increase staffing to support the quality assurance program, and they also plan to develop a quality control function to address in-process work. Jon Enslen, Assistant Regional Inspector General for Audit, Kansas City Regional Office (Missouri) Chicago, IL 60604 Vacant, Regional Inspector General for Audit Consistent with CDC guidance, most Office of Inspector General employees are currently serving the American people remotely. Organization. (Recommendation 15), The Inspector General should develop and implement a process to ensure that DHS OIG's internal quality assurance reviews are comprehensive and that these reviews regularly assess Office of Audits and Office of Special Reviews and Evaluations work that is conducted according to each of (1) audit; (2) inspection and evaluation; and (3) other standards or authorities. Michele Weaver-Dugan, Regional Inspector General for Audit Share sensitive information only on official, secure websites. Available locations for. Home Fax: (617) 748-3965, Phone: (312) 886-7050 However, the April 2021 changes preceded DHS OIG's efforts to identify strategic objectives and priorities, which were established in a subsequent FY 2022-2026 strategic plan. In addition to its headquarters in Washington, D.C., the OIG operates audit and investigative regional and field offices across the country. An official website of the United States government. New York, NY 10005 Return to top. The Office of Innovation has cataloged organization policies and the corresponding responsible offices. Courthouse & Federal Bldg.915 Lafayette Blvd.Room 322Bridgeport, CT 06604 . The Inspector General has appointed an executive sponsor to lead implementation of each of our recommendations. Home We are determined to keep interruptions to our operations to a minimum, and we appreciate your patience during this time. Selina Boyd , Regional Inspector General for Audit A .gov website belongs to an official government organization in the United States. (Recommendation 1), The Inspector General should develop and implement a process to assess the nature, scope, and inherent risks of DHS programs as part of a risk-based planning system and to serve as the basis for its annual work plans and organizational performance management processes. Official websites use .gov DHS OIG plays a critical role in overseeing DHS, which encompasses multiple components and programs and has tens of billions of dollars in annual budgetary resources. In August 2021, DHS OIG officials said that they are developing a process to ensure that work from the Office of Audits and the Office of Inspections and Evaluations is regularly assessed and that such work is conducted according to the appropriate standards. We will continue to monitor DHS OIG's efforts to address this recommendation. Field Office Phone Number; ATLANTA FIELD OFFICE: 404-331-6111: BALTIMORE FIELD OFFICE: 443-263-1000: BIRMINGHAM FIELD OFFICE: 205-731-1144: BOSTON FIELD OFFICE: 617-565-5640: BUFFALO FIELD OFFICE: 716-551-4401: CHARLOTTE FIELD OFFICE: 704-442-8370: CHICAGO FIELD OFFICE . (Recommendation 9), The Inspector General should evaluate the structure of the organization and clearly define the responsibilities of each division and program office to ensure they are aligned with the OIG's strategic objectives and priorities, once DHS OIG establishes them in its strategic plan. In September 2022, DHS OIG officials said they had developed a draft Risk Register focused on internal and external risks, including those we identified in our report. The toll-free numbers to call are 1 (800) 323-8603, and TTY 1 (844) 889-4357. Department of Homeland Security Office of Inspector General Strategic Plan 2022 2026, Semiannual Report to the Congress April 1, 2022 - September 30, 2022, Testimony of Inspector General, Dr. Joseph V. Cuffari Before the Permanent Subcommittee on Investigations, Committee on Senate Homeland Security and Governmental Affairs United States Senate Medical Mistreatment of Women in ICE Detention, OIG-23-18 - Violations of ICE Detention Standards at Richwood Correctional Center in Monroe, Louisiana. Including these compliance statements in OIG reports will help ensure that the audience for DHS OIG's reports-including Congress, DHS, and the public-understand how the work was conducted. Washington, D.C. 20201 Toll Free Call Center: 1-877-696-6775 Relator knew that management was assuming each camera had a 90 degree field of view. GAO reviewed DHS OIG management and operations from fiscal year 2015 through fiscal year 2020. DHS OIG agreed with our recommendation. . Preventing Terrorism and Enhancing Security; Enforcing and Administering Our Immigration Laws; Funds Recovered /Deobligated:$12,914,996, Recoveries, Fines,Restitution, Asset Forfeiture:$71,793,867, Investigations Referred to Prosecution:95. The OIG is led by an Inspector General who is appointed by the President and subject to Senate confirmation. Answers to the most frequently asked question about DHS and its programs. Washington, DC 20528-0305. These practices include (1) ensuring top leadership drives the transformation, (2) setting implementation goals and a timeline, (3) dedicating an implementation team to manage the transformation process, and (4) involving employees to obtain their ideas and gain their ownership for the transformation. Southeastern Region The directive includes reviewer roles, responsibilities and time frames for draft and final products (reports and management alerts). Email. For more information about the offices and agencies that make up DHS, or to find out about the Department's leadership, click on the links below. Each Regional Director ensures the Department maintains close contact with state, local, and tribal partners and addresses the needs of communities and individuals served through HHS programs and policies. Fax: (212) 908-9035, Phone: (415) 355-2740 In September 2022, officials said they were reviewing a final gap analysis report from NAPA and expect to complete the workforce plan by December 2022. DHS OIG agreed with this recommendation. Without addressing these and other long-standing management and operational weaknesses, DHS OIG is not well positioned to fulfill its oversight mission. However, we noted in our report that the performance management sessions did not appear to be recurring trainings and, according to one DHS OIG senior leader, the organization had not determined how frequently those trainings would be delivered. HHS Region 4 - Atlanta directly serves state and local organizations in Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, and Tennessee. 500 12th St SW . DHS OIG agreed with this recommendation. We separately recommended that DHS OIG develop and implement such a risk assessment process (Recommendation 2). Washington, DC 20230 202. Fax: (609) 989-2213, Phone: (212) 908-9001 . Fax: (817) 385-2080, Phone: (303) 335-4201 In June 2022, the Office of Innovation provided this catalog to responsible DHS OIG offices for review and comment to identify whether each policy should be archived, updated, or combined with another existing policy document. DHS OIG senior leaders acknowledge that various challenges have contributed to these weaknesses, and have taken steps to begin to address some of them, as follows: These and additional weaknesses GAO identified are of particular concern given that OIGs need to maintain high standards of professionalism and integrity in light of their mission, according to quality standards for federal OIGs. Field Office Location. Congress enacted the Inspector General Act of 1978 to ensure integrity and efficiency in government. or https:// means youve safely connected to the .gov website. (Recommendation 20), As the Inspector General takes steps to implement recommendations in this reportand in doing so, transform the organization's management and operationsthe Inspector General should follow key organizational transformation practices. Client Services Hotline (for inquiries for DHHR programs) 1-800-642-8589 dhhrbcfcs@wv.gov. Receive the latest updates from the Secretary, Blogs, and News Releases. GAO evaluated DHS OIG's processes against quality standards for federal OIGs, relevant federal standards for internal control, and human capital and organizational change leading practices. A President-appointed Regional Director leads each office. Fax: (713) 718-4706, Phone: (818) 863-1901 (Recommendation 18), The Inspector General should update its report review directive, including reviewer roles, responsibilities, and time frames, for draft and final reviews of Office of Audits and Office of Special Reviews and Evaluations work. Media inquiries and department press contacts. The Wannamaker Building Inspector General; The White House; DHS Components; USA.gov; Mobile Menu Bar. Such processes should include (1) developing a strategic plan that documents goals, objectives, and performance measures; (2) developing annual performance plans that translate strategic priorities into outcome-related goals, objectives, and performance measures; and (3) collecting and using data to assess progress as well as identify areas for improvements or corrective actions. I am submitting this . In September 2022, DHS OIG officials said that they are in the process of drafting policies that will establish the organization-wide quality assurance program. When possible, please use the following links and phone numbers when contacting the OIG: Hotline: Online Form 1-800-347-3756 Media and Congressional Inquiries: LaborOIGinfo@oig.dol.gov 202-693-7100 Members of the press who wish to be notified about OIG work, please email us at LaborOIGInfo@oig.dol.gov . Sacramento Regional Office (California) U.S. Department of Health & Human Services 200 Independence Avenue, S.W. Share sensitive information only on official, secure websites. State-of-the-art tools and technology assist OIG investigators around the country and help OI meet its goal of becoming the world's premier health care law enforcement agency. Fax: (404) 588-3871, Phone: (617) 748-3218 About DHS Contact Us DHS Mailing Address DHS Mailing Address Information on how to send mail to the Department of Homeland Security. Menu; Search; En Espaol; In January 2022, DHS OIG provided official notification to DHS of their implementation of the new process, and this notification included a template for how DHS OIG will document disposition of technical comments. U.S. Department of Justice Office of the Inspector General, Council of the Inspectors General on Integrity and Efficiency, Pandemic Response Accountability Committee, In memory of OIG Special Agent William "Buddy" Sentner. Sacramento, CA 95814 Fax: (520) 620-7301, In memory of OIG Special Agent William "Buddy" Sentner We will continue to monitor DHS OIG's efforts to address this recommendation. HHS Region 8 - Denver directly serves state and local organizations in Colorado, Montana, North Dakota, South Dakota, Utah, and Wyoming. In September 2021, DHS OIG finalized its FY 2022 annual performance plan, and officials subsequently aligned senior executive performance goals with these plans. The Office of Innovation is considering and incorporating other offices' comments, and will subsequently provide the policy for leadership review. Fax: (404) 331-5046, Phone: (312) 353-1203 Gary Whitman, Acting Regional Inspector General for Audit DHS OIG agreed with this recommendation. 1-401-421-7005. Immediate Office The Office of Investigations contact information for each of its Offices can be found below: 1301 Constitution Ave. NW WJC West, Room 3428 Washington, DC 20004 (202) 566-0819 (office) Headquarters Operations Directorate. Citizenship And Immigration Services Ombudsman, State Homeland Security and Emergency Services, This page was not helpful because the content. 230 South Dearborn Suite 3964 Our work on the management and operations of this office identified long-standing management weaknesses, including: Since fiscal year 2015, the Department of Homeland Security (DHS) Office of Inspector General (OIG) has not adhered to a number of professional standards for federal OIGs and key practices for effective management. In October 2022, officials demonstrated new features in the dashboard and discussed plans for additional features. Our diverse team of oversight professionals are . Office of Inspector General 1500 Pennsylvania Avenue, N.W. . Yes No Department of Homeland Security > Agencies In October 2021, DHS OIG officials said that the National Academy of Public Administration (NAPA) will provide support and guidance in the development of a human capital plan for DHS OIG. Office of Inspector General . Field Office Location. If you have contacted other . Appointment notices will include more instructions for visiting USCIS facilities. To provide independent oversight and promote excellence, integrity, and accountability within DHS. HHS Region 1 - Boston directly serves state and local organizations in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. (Recommendation 11), The Inspector General should implement a process for developing, reviewing, approving, and managing its organizational policies. (Recommendation 13), The Inspector General should develop and implement guidance to govern how Office of Audits or Office of Special Reviews and Evaluations work that does not adhere to (1) government auditing standards for audits or (2) CIGIE standards for inspections and evaluations is to be planned, completed, and reported. The toll-free numbers to call are 1 (800) 323-8603, and TTY 1 (844) 889-4357. The headquarters of VA OIG is located in Washington D.C. and serves as the central hub for all of the agency's operations. Dallas, TX 75201 To do so, GAO reviewed DHS OIG documents, interviewed officials, and analyzed DHS OIG data and published reports.