If you'd like to exchange your items, you can wait until your local store re-opens. To access, preserve, disclose and use your personal information contained in your account, all Submissions (as defined in the Terms of Use), all communications to and from you, all information relating to your use of the Sites, if lululemon is required to do so by law or legal process or if lululemon determines, in its sole discretion, that such action is necessary to protect the rights of lululemon, third parties, and other users of the Sites or for purposes of responding to your request for customer service; or Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible. Click the button below to start a return, 2. To complete a return or exchange in store, find your closest store location. We expect the proof you provide to include some specific reference to the item your claim relates to or the specific amount paid for the item. If you have any questions about the security of personal data collected by lululemon contact us HERE. You may be required to provide personal information in order to use the mobile application, including your first name, last name, email and password. Keep in mind, gift cards, face masks, and gear from our We Made Too Much section are final sale and cannot be returned or exchanged. Contact Information Generate a new image Play the audio code The new image is ready Enter the code from the image If youre looking to exchange an item purchased online or in store, head to your closest lululemon locationour in-store Educators would be happy to help. Follow steps 1-7 to set up your return, and then visit UPS here to schedule a parcel collection. Straight to your inbox. Be sure to include this receipt inside your return for ease of processing. We have made the decision to remove shipping labels from our orders. If you would like to exercise any of these rights or if you have any questions or enquiries relating to our privacy practices or procedures, you may write to the Privacy Officer at the addresses provided below. See Also: Nordstrom Return Policy: Answers to Your 8 Biggest Questions. Sign up to our emails to join the lululemon Community and enjoy 10% off your next order. Return Policies. We are unable to process refunds to PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard. (3) unwashed, unworn, and/or unused with . Click below for gift returns. All revisions will be posted to the Sites and will apply to any personal information collected on or after the date posted. Check your inbox: your 10% off code is on its way. Same thing happened to me. Nevertheless, Internet or wireless transmissions are never completely private or secure. To delete, disable and opt-out of cookies used by Bazaarvoice, please go to the opt-out section of theBazaarvoice PrivacyPolicy. d. Professional Advisors. -VITAMIN E 1000: Get premium nutritional support with Carlyle's naturally sourced Vitamin E 1000! This Privacy Policy does not apply to such third party websites, and lululemon is not responsible for the content of such third party websites or the privacy practices of such third parties. If youre looking for a refund to your original method of payment and returning more than 3 items in your order, follow these easy steps. We disclose personal data when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. To conduct or administer contests, sweepstakes or other promotions in which you have participated; But let us be clear, the company never meant to suggest that they were offering a warranty for your lifetime (i.e., however long you have the product for). ), Press J to jump to the feed. If youre looking to make a return, breathe easy. We collect personal data from you in connection with your access to and use of our websites, your in-store or online purchases of our products or services, or if you provide us with personal data through other channels or media, such as social media or an event registration service.In particular, we collect personal data directly from you in connection with the following activities: Registering for an account or filling in forms on our websites or in our stores (this includes information you provide when you request additional information, in writing or verbally, about our products or services or sign up to receive our e-mail newsletters, marketing messages or coupons); Completing a profile or uploading goals to our websites; Interacting with us on social media, such as by tagging us and/or our products, or permitting us to follow your social media profile; Purchasing any product or service from us;Providing design or product feedback or making other submissions to us; Requesting information or assistance from us, including correspondence with our customer service team and through social media; Participating in or responding to surveys or requests for opinions, feedback and preferences regarding our products and services; Participating in or registering for events, consumer contests, sweepstakes and other promotions; Using other features of our websites that may be offered from time to time, which may require such information in order to utilise the feature. For days in the city, or on the sofa. lululemonleaf 2 yr. ago The Quality Promise is for manufacturing defects/performance issues. Our freshest gear. We respect your privacy and won't spam you. You'll now be first to hear about our latest gear, events and workouts. In addition, lululemon may collect additional information from users of our Services, such as our mobile applications as described in the Mobile Applications section below. You can expect to see this reflected on your statement within 3-10 business days. The mobile application may use the geo-location features of that application (GPS or network-based) to support your use of location-based tools such as locating classes, teachers and studios near you. If you choose to purchase lululemon's products or services through the Afterpay service which is offered to you on our Sites, please be aware that lululemon is not responsible for the content of their websites or their privacy practices. (1) purchased at lululemon stores in the Locations set forth above, along with the original receipt, (2) returned within 30 days of the original purchase date, and. Store locator: find your nearest location here. Lululemon allows their customers to return items within 30 days of purchase. This is a read only version of the page. 24. (If youre using USPS, you can use your mobile code). Keep in mind, gift cards, face masks, and gear from our We Made Too Much section are final sale and cannot be returned or exchanged. To make an online return, head to the returns page to create your return and print your shipping label. You will need to visit the Like New Returns Portal where you will be prompted to enter your name and order ID (it's on your order confirmation) to receive a return authorization number and return instructions. e. Compliance with Law. Unfortunately, the transmission of information via the internet is not completely secure or private. Can I return swimwear? Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle. Head to thereturns pageto start the process and follow these easy steps. First, provide us with your contact information so we can be in touch with next steps. If you would prefer to prevent your computer from accepting lululemons cookies, you may follow your Internet browsers steps for doing so. [deleted] 5 mo. You should also be aware that certain aspects of the Sites and Services are not confidential and are available for public viewing. Our freshest gear. Embrace hands-free happiness with our edit of bags for workouts and hangouts. If you live in Canada, find a FedEx Ground location. Canada. Head over to our Performance Return page and fill out the form so we can assess your item, or drop in to one of our stores to chat with an Educator. *Please note we do not accept Klarna returns to store. Lululemon Return Policy Explained. Performance Return Request Form Performance Return Request 1 Contact Details 2 Product Details First, provide us with your contact information so we can be in touch with next steps. Downloading and using one of our mobile applications. Registering or filling in forms on the Sites or in the Stores. For example, other users of the Sites and Services will be able to view your profile and goals that are publicly available. If the issue with the product is a minor one, we may choose to offer you a free repair of the product. Click the button below to start your return or visit my account, A pre-paid shipping label and a return receipt will be generated for you to download and will also be emailed to you directly, Print the shipping label and return receipt, Place your item(s) and the return receipt in the reusable shipping bag or box, Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible, Drop off at nearest UPS Drop off location. Back to Lookup Continue to Step 2 Performance Return Form Performance Return Form To make sure we best understand what you're experiencing, please take a few minutes to complete this form. Find out how you can make a return and what our return policy is. lululemon may disclose or transfer your personal information to its subsidiaries or affiliates and to third parties whom lululemon hires to provide services on lululemons behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about lululemons products and services. These companies may use cookies and tracking pixels to collect non-personally identifiable information such as items viewed, items added to your shopping cart and items purchased during your visits to our website in order to help show advertisements on other websites likely to be of interest to you. Please note we cannot set up online exchanges. Therefore, lululemon encourages you to request and review the privacy policies of any third parties before disclosing your personal information to such parties or when visiting such third party websites . Item Description Medicinal c. Im not seeing the option for a Fast Track Refund on my account. Online purchases may be returned to any lululemon store excluding concessions and outlets (Harrods, Selfridges, Cheshire Oaks, Brown Thomas, Le Bon MarchOberpollinger, NK, Bicester Village, Wertheim Village). If you would like more information about this practice or to opt-out of this use of your anonymous information, please visithttp://www.networkadvertising.org. You have 30 days from the date of purchase, or delivery date for online orders, to return your items for a full refund. Copies of the Standard Contractual Clauses we use to facilitate this transfer of data are available HERE and HERE. Find gifts she really wants. Still need support? To learn more, see our. For more details, check out our return policy. We'll also buy back eligible used gear when you trade in. return must be made within 30 days from the delivery date merchandise must be unwashed and unworn with the original hangtags attached shoes can be worn but must be in the box (learn more here) proof of payment must accompany the return all products are subject to inspection For lululemon Membership, see additional terms and conditions here You also consent to lululemon disclosing your personal information to legal, financial, insurance, or other advisors in connection with such business transaction or management of all or part of lululemons business or operations; as consented to by you from time to time, including to fulfill any other purposes that are identified when the personal information is collected; or as otherwise permitted or required by law. Return Policy & Refunds | lululemon NZ New to lululemon? If, at any time, you prefer not to receive further email communications from lululemon (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by lululemon. We collect information from these third parties and use these tools to help us improve our Services, performance, and user experiences. If you are a consumer in the United Kingdom (UK), European Economic Area ("EEA") or Switzerland, this privacy policy ("Privacy Policy") explains how we process your personal data when you shop in our stores, access or use our websites, register for and attend events, engage with us on social media or otherwise interact with us. To engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving lululemon; Participating in consumer contests, sweepstakes and other promotions. Can I make a return in person for an online purchase? For more information, head to the Like New FAQ. The Lululemon leggings lifetime warranty is a lie. Print the shipping label and Return Receipt, 6. lululemon may from time to time offer users the ability to download and use mobile applications. Attention: Privacy Officer For an explanation of the information collected by these third parties and their respective privacypolicies, please go to theBazaarvoicePrivacyPolicyand theGoogle Analyticsprivacy policy. Our Service Providers. lululemon will only provide those third parties with the personal information that they need to deliver the services to lululemon and/or on lululemons behalf. Return/Exchange Policy. lululemon uses surveillance cameras for security and crime-deterrence purposes. To customize your experience or homepage on the Sites; If your return is accepted, well provide everything you need to ship your product back to usthen we'll process your credit onto an e-gift card. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution. Is this happening to other people? Receipts and Refunds. We share personal data with our legal, financial, insurance and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of all or part of lululemons business or operations. Purchasing any product or service from lululemon, whether at a Store or through the GEC or the Sites. lululemon Verified account @lululemon Our products create transformational experiences for people to live happy, healthy, fun lives. An IP address is a computer's numeric address, by which it can be located within a network. I just re sent the photos and description again. You can get a copy of your return label at any time through our returns portal by accessing your return information here, or find it attached to your return confirmation email. Psst, Mother's Day reminder. Well keep you posted on the latest products, workouts, special events and more. Nowere currently only able to process a Fast Track Refund to a lululemon e-gift card. Place your item(s) in the reusable shipping bag or box. Don't have an account? These changes have impacted our usual processing times, and you can now expect your return to be processed in 7 business days. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. lululemon will not disclose your personal information to third parties for their direct marketing purposes without obtaining prior affirmative consent. Upon your written request, subject to certain exceptions provided by law, lululemon will inform you of the existence, use and disclosure of your personal information and give you access to that information. You can find your nearest storehere. Sign up now! You don't have permissions to view these records. You can return an online purchase to one of our stores or for free via New Zealand Post. A New Zealand Post pre-paid shipping label and a Return Receipt will be generated for you to download, and will also be emailed to you directly, 5. By downloading and/or using these mobile applications, you agree to any applicable Terms of Use, which shall be provided to you when you download the mobile applications and which shall be available at any time during your use of such mobile applications, as well as to this Privacy Policy.