Ticket listings are a representation of actual seat location. We endeavour to rearrange delivery with the customer or arrange a collection point. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. If tickets are not consecutive, then the Seller must create a separate listing. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. A new screen will display that allows you to begin your refund request. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. 2.12 Seller Payment. The ACCC has also advised consumers to steer clear of Viagogo. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. But the messaging in small letters at the very top of the screen is easy to miss. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. We do not control the information provided by other users which is made available through the Site. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. 1.2 Ticketing Exchange. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. It didn't. Until recently, the final cost price of a ticket . It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. 2. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. You are on a Viagogo website. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. ACCC chairman Rod Sims said the statements created a false sense of urgency. The email response they send is a template. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. And we're hardly the only ones who have a gripe with the company. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. You may have to fill in a Dispute Claim Form. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. 6.10 Notices. You will pay NT$9225. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. (Subclass 870) Sponsored Parent (Temporary) visa. . "Viagogo is committed to providing an important service to consumers that use our platform," he said. 3.1 Accurate Descriptions. However, Moody's Investors Service reported yesterday that Baker's . Otherwise, avoid!!! These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). This charge is in addition to the amount originally paid for the tickets. Be the first to hear about special offers. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. If this is also unsuccessful We will not offer a refund. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. 1.4 Modification. You may also have extra rights in your state or territory. Read more: Viagogo was ordered by the Federal Court to pay a penalty of $7 million. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. They often process refunds if requested. Viagogo does not pay sellers unt. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. This may limit your ability to be grantedanother visa. My event is cancelled or postponed - What do I do? Such notice shall be deemed given one business day after the email is sent. See something that's not quite right in this article? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. How do I change the email address on my account? 7.2 Copyright. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Please note this does not include any sales or value added tax that may be payable on viagogos fees. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Viagogo will never pay you after you sold your tickets and you can never get back your money. You also agree not to separately contact the Buyer at any time for any reason. Unfortunately, postmarked entries after June 5 will not be accepted. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. Viagogo pays search engines like Google to appear at the top of search results for major events. 4.3 Sellers Shall Not Include Promotional Material with Tickets. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 2.11 Ticket Fulfillment. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. 2.5 Tax on Seller Proceeds. We will also add sales or value added tax on our fees as applicable. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. 3.4 Indemnity. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. They can't be trusted. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Viagogo has the right to deny your request for a refund. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. What ticket resellers must do Dec-23-2017 03:49 PM. Including any such items constitutes a material breach of these terms and conditions. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Dont think you would be the lucky one. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. 3.2 Other Information. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Get the latest product reviews, money-saving tips and more. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. During this time, the Site will be temporarily unavailable. -Explore the world's largest selection of events. 6.1 No Warranty. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Viagogo has advised customers who cannot attend a rescheduled event. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. South Australia's Consumer . Note that Your payment may be withheld if you violate this clause. It has been fined in Italy and . 2.16 Season Cards. the sponsorship or nomination was not successful. I'm Travelling - where and when will I receive my tickets? The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Why can't I see my order or sale in my account? CHOICE supports the First Nations people's Uluru Statement from the Heart. 1. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Invalid tickets are defined as anything where buyers are refused entry. Infogram. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. Cloudflare Ray ID: 7a293b3f6b3e1afb She warns other event goers to avoid Viagogo at all costs. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. We take no responsibility for such issues. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. By using our Site, You agree to accept this Agreement. PLEASE DO NOT TRUST VIAGOGO! This does not prevent us from varying these terms without reference to them. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. 6.8 All Sales are Final. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. 2.6 Making an Offer. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. When our tickets were not provided they refused to provide a refund . Australian Competition and Consumer Commission (ACCC). "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. All sales and bids are final. At no time do We provide the Buyer's payment information to the Seller. I entered the incorrect email when registering, how do I change it? Event dates, times, venues and subject matter, which are listed on the ticket, may change.